- Performance v SLA/KPIs
- Risks; are you preventing problems?
- Issues; are you experiencing problems?
- Customer satisfaction
- Supplier satisfaction
- Spend versus contract/budget; are you getting value for money?
- Performance in projects
- Innovation
- Mutual benefits
- Compliance with contract obligations
That’s a lot to measure and report on. But if you don’t have this information then, at best, you are only managing part of the relationship with a key supplier.
Invest time and effort in getting your measuring and reporting right with your key suppliers and you’ll be well on your way to successful supplier management.
And if you can consolidate & aggregate this information into a dashboard/scorecard report – all the better.
If you need support in any aspect of Supplier Management, get in touch – we’d be delighted to help.
